Sonu Company © All Rights Reserved 2020
FREQUENTLY ASKED QUESTIONS
Our warranty covers anything related directly to the manufacturing process. With designs that include diamonds, there’s a risk of stone loss with normal wear and tear. Within four months, we will repair any damage up to $150. After four months, you are responsible for the cost of the repair.
We carefully inspect each ring to determine the cause of the damage and if the repair is covered under our warranty. For example, if we find a diamond is missing because a prong is broken or lifted, this is an indication the wearer damaged the ring and therefore, would not be covered under the warranty.
Our Return policy
If you are not satisfied with your purchase, ready-to-ship items may be returned or exchanged within 14 days of delivery. We do not accept refunds for products showing any signs of wear or damage. Custom-made pieces (including engagement rings and wedding bands) are created especially for you therefore may not be returned or exchanged.
Do you offer engagement ring refunds?
Where do we ship items? International?
How do you ship the ring?
Is the package insured? Do I need to sign for it?
How to find my ring size?
Do you offer financing?
No, we do not.