FREQUENTLY ASKED QUESTIONS

Warranty policy

Our warranty covers anything related directly to the manufacturing process. With designs that include diamonds, there’s a risk of stone loss with normal wear and tear. Within four months, we will repair any damage up to $150. After four months, you are responsible for the cost of the repair.

We carefully inspect each ring to determine the cause of the damage and if the repair is covered under our warranty. For example, if we find a diamond is missing because a prong is broken or lifted, this is an indication the wearer damaged the ring and therefore, would not be covered under the warranty.

Our Return policy

If you are not satisfied with your purchase, ready-to-ship items may be returned or exchanged within 14 days of delivery. We do not accept refunds for products showing any signs of wear or damage. Custom-made pieces (including engagement rings and wedding bands) are created especially for you therefore may not be returned or exchanged.

Do you offer engagement ring refunds?

Due to each piece being custom, all sales are final.

Where do we ship items? International?

We currently only ship within the US.

How do you ship the ring?

We send all purchases from Sonucompany.com with Fedex overnight in an unmarked box.

Is the package insured? Do I need to sign for it?

Yes & yes! Your package is fully insured during transit and will require a signature.

How to find my ring size?

Order a free ring sizer and check out our blog for instructions on how to use it!

Do you offer financing?

No, we do not.

Are your diamonds certified?

Yes, all our diamonds come with either GIA, IGI or EGL certification.

Does it come with a ring box or do I have to get my own?

Your ring will come with a ring box.

How does payment work?

Once you choose your diamond, we ask for a 20% deposit so we can ensure that the diamond is yours. We ask for a full payment day of pick up or right before shipping

How can I get my ring resized?

Yes! Your first resize is complementary and any resizes after are $50. We recommend not resizing too many times because it can hurt the structure of the ring. Keep in mind your ring size can fluctuate with the seasons and that’s totally normal!